Thank you for choosing TWFG Luarca Insurance.

We value your trust and are committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information.

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What Information Do We Collect?

We collect personal information that you provide to us directly, such as your name, address, phone number, email address, date of birth, and social security number. We also gather information from your interactions with us, including your transactions, payment history, billing address, insurance claims, and other communication records (such as phone or voice recordings). Additionally, we may obtain information from non-affiliated third parties, such as claims histories, credit reports, driving records, civil court records, arrest records, and medical or financial data necessary to process your insurance claims.

We collect personal information only when it is necessary for the services you request or when required by law or regulation.

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How Do We Protect Your Information?

We maintain physical, electronic, and procedural safeguards to ensure the security of your personal information. Access to your information is restricted to authorized employees, agents, or service providers who need it to offer you products and services. We take all reasonable measures to protect your data from unauthorized access, use, or disclosure.

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What Information We May Disclose and To Whom

We do not sell your personal information to any third parties. We may share your information only as permitted or required by law. For example, we may disclose your personal information to our agents, affiliates, and third-party service providers to facilitate the delivery of insurance products and services, handle claims, provide customer service, and protect against fraud. These third parties are contractually obligated to protect your information and use it only for the purposes for which it was shared.

Additionally, we may disclose your personal information to credit bureaus, government agencies, or law enforcement authorities when required, or to comply with legal obligations.

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How to Contact Us

If you have any questions about this Privacy Policy or need further information, please contact us:

Please inclued your name, address and policy number when contacting us.​​